Explore Our Blogs!

Agentforce has made it easier for businesses to move beyond AI assistants that only answer questions. Its agents can now handle customer enquiries, update records, work across business processes, and take action using connected Salesforce data. But as these agents become part of everyday operations, the cost of running them deserves closer attention. Salesforce lists […]

Salesforce keeps adding ways for users to work with their data without depending on admins for every small change. Its latest announcement, Quick Pages, brings this idea into page creation, allowing users to describe the view they need in natural language. Announced on November 5, 2026, Quick Pages is currently available in beta. It allows […]

Connecting SAP applications with Salesforce can help businesses keep customer information and business processes aligned across both platforms. SAP Business Technology Platform (SAP BTP) provides an integration layer for exchanging data between these systems without building a separate connection for every application. In this example, SAP Integration Suite acts as middleware and sends JSON data […]

Customer service is moving beyond chatbots that simply answer common questions. Businesses are now looking at AI that can understand a customer’s problem, respond naturally and take action without making every interaction feel like a scripted conversation. Voice is an important part of this change. Customers often pick up the phone when an issue is […]

AI, automation, and smarter ways of building customer experiences are changing how Salesforce professionals approach their work. Staying current means more than following product updates; it also means sharing ideas with people who are solving real business challenges every day. Brisbane’s Salesforce community is getting ready to come together for a full day of practical […]

Salesforce has been expanding its business through acquisitions, but its latest move brings a different area of technology into focus. The company has signed an agreement to acquire Rune Technologies, a defense technology company working on military logistics and frontline operations. Announced on October 29, 2026, this Salesforce acquisition is expected to strengthen its government […]